Thank you for shopping with Silprovit! We aim to provide a seamless shipping experience for our customers. Please review the information below regarding our shipping policies and procedures.

1. Shipping Methods & Carriers
We work with trusted shipping carriers to ensure timely and reliable delivery of your orders. Currently, we ship via DPD for all deliveries.

2. Shipping Costs

• Belgium and Netherlands: Free shipping for all orders.
• Luxembourg, Germany, Spain, France, Italy: €2.95 for all orders.
• Other EU Countries: €5.95 for all orders.

3. Free Shipping
We offer free shipping on all orders over €75. Simply add items to your cart, and the free shipping option will automatically apply at checkout.

4. Order Tracking
Yes, we provide track & trace for all shipments. Once your order has been shipped, you will receive an email with tracking details. You can also track your package through the website using the email address you provided during checkout.

5. Shipping Time
We aim to process and dispatch all orders within 1-2 business days. Shipping times vary depending on your location:

• Belgium and Netherlands: 1-3 business days
• Luxembourg, Germany, Spain, France, Italy: 3-5 business days
• Other EU Countries: 5-7 business days

Please note that during peak seasons or due to unforeseen circumstances, delivery times may be slightly longer.

6. Shipping Restrictions
Currently, we only ship to countries within the European Union. We do not ship to international addresses outside the EU at this time. If you wish to ship to a non-EU country, please contact us for possible alternatives.

7. Missing or Delayed Shipments
If your package has not arrived within the expected delivery time, please contact us at info@silprovit.com for assistance. We will help you track the package and resolve any issues as quickly as possible.

8. Damaged or Incorrect Items
If your order arrives damaged or contains incorrect items, please contact us immediately at info@silprovit.com. We will provide instructions on how to return the items and issue a replacement or refund where applicable.

9. Contact Us
For any questions regarding shipping, please do not hesitate to reach out to us at info@silprovit.com.

Thank you for choosing Silprovit! We look forward to delivering your products with care.